Shipping-Policy

SHIPPING POLICY – SVL JEWELLERS

Thank you for shopping with SVL Jewellers. We are committed to delivering your orders safely and on time. Please review our shipping policy below.

1. Order Processing

  • All orders are processed within 1–3 business days after confirmation.

  • Orders are not shipped on Sundays or public holidays.

  • In case of delays due to high demand or unforeseen circumstances, customers will be notified.

2. Shipping Time

  • Standard delivery time is 3–7 business days depending on your location.

  • Delivery timelines may vary for remote areas.

3. Shipping Charges

  • Shipping charges (if any) will be displayed at checkout.

  • We may offer free shipping on selected orders or promotions.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking ID via SMS/Email.

  • Customers can track their shipment using the provided details.

5. Delivery Policy

  • Please ensure that the shipping address and contact details are accurate.

  • SVL Jewellers is not responsible for delays caused by incorrect address details.

  • Delivery will be attempted by our courier partners; if unavailable, re-delivery may be attempted.

6. Damaged or Tampered Packages

  • If you receive a package that is damaged or tampered, do not accept it.

  • If accepted, you must provide an unboxing video as proof to request a replacement.

  • The video must clearly show the sealed package being opened.

7. Failed Deliveries

  • If delivery fails due to:

    • Incorrect address

    • Customer unavailability

  • The order may be returned to us. Re-shipping charges may apply.

8. International Shipping

  • Currently, we may or may not offer international shipping. Please contact us before placing such orders.

  • Additional customs charges (if any) must be borne by the customer.

9. Contact Us

For any shipping-related queries, please contact our support team.

SVL Jewellers – Delivering Trust, Safely