FAQ

FREQUENTLY ASKED QUESTIONS (FAQ) – SVL JEWELLERS

1. Do you offer returns or refunds?

No, we do not offer returns or refunds. Only replacement is available under eligible conditions.

2. When can I request a replacement?

Replacement is allowed only for:

• Manufacturing defects

• Eligible warranty claims (like Thali Chains)

3. Is there any warranty on jewellery?

Yes, Thali Chains come with a 2-year color warranty and one-time replacement.

4. Do I need proof for replacement?

Yes, a valid warranty card is required for applicable products.

5. What if I receive a damaged product?

You must provide a clear unboxing video showing the sealed package being opened to claim replacement.

6. Are polished or one gram items covered under warranty?

No, polished, panelalola, and one gram items do not have color warranty or return/replacement.

7. How long does delivery take?

Orders are typically delivered within 3–7 business days depending on your location.

8. Can I cancel my order after placing it?

Orders once placed may not be cancelled after processing. Please contact support immediately for assistance.

9. Do you provide tracking details?

Yes, once your order is shipped, you will receive a tracking ID via SMS or email.

10. What happens if I enter the wrong address?

We are not responsible for delivery issues due to incorrect address details. Please ensure accuracy while placing your order.

11. Do you offer cash on delivery (COD)?

COD availability depends on location and order value (if applicable).

12. How can I contact customer support?

You can reach out to us for any queries or support regarding your order.

SVL Jewellers – Clear Policies, Trusted Service