Return & Refund Policies

RETURN & REFUND POLICY – SVL JEWELLERS

At SVL Jewellers, we maintain strict quality standards to ensure customer satisfaction. Please read our return and refund policy carefully before making a purchase.

1. Replacement Policy

• Only replacement is available.

• Replacement will be considered only for:

  • Eligible warranty claims (e.g., Thali Chain color warranty)

  • Manufacturing defects

2. No Refund Policy

• No refunds will be provided under any circumstances.

3. Replacement Conditions

• A valid warranty card must be provided for applicable products (such as Thali Chains).

• Replacement is limited to one-time only for eligible items.

4. Non-Eligible Items

Replacement is not applicable for:

• Damaged or broken items after delivery

• Polished jewellery items

• Panelalola items

• One gram jewellery

5. Delivery Damage Claims

• If the product is damaged during delivery:

  • An unboxing video is mandatory to claim replacement.

  • The video must clearly show the sealed package being opened.

  • Claims without video proof will not be accepted.

6. General Conditions

• Products must be used and handled properly.

• SVL Jewellers reserves the right to reject any claim that does not meet the above conditions.

• Policies are subject to change without prior notice.

For any support, please contact us.

SVL Jewellers – Trusted Quality, Guaranteed Service